Refund policy

Last Updated: September 8, 2026

At MyGowin Skin, we want our customers to have a satisfactory shopping experience. This Return & Refund Policy explains how returns, replacements, cancellations, and refunds are handled for purchases made through mygowingskin.com.

1. Return Eligibility

A return or replacement may be considered if:

  • You received the wrong product

  • You received a damaged product

  • You received a defective product

  • The product received is materially different from the product ordered

  • The product has another verified issue covered by applicable law

Products approved for return should generally be returned in their original condition and packaging.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

Please provide:

  • Order number

  • Customer name

  • Description of the issue

  • Clear photographs of the product

  • Photographs of the outer packaging, where relevant

  • Any other information reasonably requested by our support team

We will review the request and determine whether the product qualifies for a replacement, return, or refund.

3. Beauty and Personal-Care Products

For hygiene, safety, and product-quality reasons, opened or used skincare, cosmetic, makeup, personal-care, and similar products may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise covered by applicable law.

Customers should inspect the product and packaging before opening or using it.

4. Products That May Not Be Eligible for Return

A return may not be accepted where the product:

  • Has been opened or used

  • Has been damaged after delivery

  • Has been altered or tampered with

  • Is missing original packaging or accessories

  • Has been damaged because of improper use

  • Is returned without the required information or evidence

  • Is otherwise ineligible under applicable law or the terms communicated for that product

5. Change of Mind

Returns because of a change of mind, incorrect selection, or no longer wanting the product are subject to product eligibility and our approval.

Certain products, particularly opened or used beauty and personal-care products, may not be eligible for such returns.

6. Return Shipping

Where a return or replacement is approved because the product was damaged, defective, or incorrectly supplied, we may provide appropriate return instructions.

For other return requests, return shipping arrangements may depend on the circumstances and eligibility of the product.

7. Refunds

If a refund is approved, the applicable refund amount will depend on the circumstances of the order and the applicable return/refund terms.

For prepaid orders, approved refunds will generally be processed through the original payment method or another appropriate payment method.

The time taken for the refund to appear in your account may depend on the payment provider or financial institution.

8. Replacements

Where appropriate and subject to availability, we may provide a replacement for damaged, defective, or incorrectly supplied products.

If the same product is unavailable, we may provide another appropriate resolution, including a refund where applicable.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible:

Email: Gangwanivarsha162@gmail.com

Cancellation may not be possible once an order has been processed, packed, shipped, or handed over to a delivery provider.

If an eligible cancellation is approved after payment, the applicable refund will be processed.

10. Refund Exceptions

A refund or replacement may not be approved where the issue resulted from:

  • Improper use

  • Misuse

  • Failure to follow product instructions

  • Damage caused after delivery

  • Customer-provided incorrect information

  • Normal product variation

  • Product being opened or used where return eligibility requires it to remain unopened

  • Other circumstances that do not qualify under the applicable return terms

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

11. How to Request a Return or Refund

To request a return, replacement, cancellation, or refund, contact:

MyGowin Skin
Email: Gangwanivarsha162@gmail.com

Please include your order number, product details, and a description of the issue.

12. Policy Changes

We may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with a revised "Last Updated" date.

13. Contact Information

MyGowin Skin
Address: Vishnu Galli, Somwar Peth, Tasgaon – 416312, Maharashtra, India
Email: Gangwanivarsha162@gmail.com
Website: mygowingskin.com