Shipping policy

Last Updated: September 8, 2026

Thank you for shopping with MyGowin Skin.

This Shipping & Delivery Policy explains how orders placed through mygowingskin.com are processed and delivered.

1. Shipping Locations

We currently ship orders within India.

Delivery availability may depend on whether the customer's address is serviceable by our logistics or delivery partners.

2. Free Shipping

We currently offer free shipping on all orders, subject to the terms and conditions applicable to the order.

Any changes to our shipping offers will be communicated on our website.

3. Order Processing

After an order is successfully placed and payment is confirmed, we begin processing the order.

Processing time may vary depending on:

Product availability
Order volume
Operational conditions
Verification requirements
Other circumstances affecting order fulfillment

Once processed, the order will be handed over to the applicable delivery or logistics provider.

4. Delivery Time

Delivery times may vary depending on the customer's location, product availability, logistics provider, weather, holidays, operational conditions, and other factors.

Any delivery estimate displayed on our website or communicated to you is an estimated timeframe and not an absolute guarantee.

5. Shipping & Logistics Partners

Orders may be fulfilled and delivered using third-party logistics, shipping, and fulfillment providers.

Once an order has been handed over to the delivery provider, certain aspects of the delivery process may be outside our direct control.

6. Order Tracking

Where tracking information is available, customers may receive tracking details through the email address, phone number, or other contact information provided during checkout.

Tracking information may take some time to update after the shipment has been handed over to the delivery provider.

7. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of circumstances beyond our reasonable control, including:

Weather conditions
Natural disasters
Transportation disruptions
Public holidays
High shipment volumes
Operational disruptions
Government restrictions
Remote or difficult-to-service locations
Incorrect or incomplete address information
Customer unavailability
Other logistics-related circumstances

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because of an incorrect, incomplete, or insufficient address provided by the customer, additional arrangements or charges may apply.

9. Failed Delivery Attempts

If the delivery provider attempts delivery and the customer is unavailable, the customer may need to coordinate directly with the delivery provider for another delivery attempt.

Repeated unsuccessful delivery attempts may result in the shipment being returned to the sender.

10. Damaged Packages

If your package appears damaged when delivered, we recommend documenting the condition of the package and contacting us as soon as reasonably possible.

Photographs or other evidence may be requested to help investigate the issue.

11. Missing or Incorrect Deliveries

If your order is marked as delivered but you have not received it, or if you receive an incorrect package, please contact us as soon as reasonably possible.

Please provide:

Order number
Customer name
Delivery details
Description of the issue
Photographs, where applicable

We may coordinate with the relevant delivery provider to investigate the issue.

12. Contact Us

For shipping and delivery-related questions, contact:

MyGowin Skin
Email: Gangwanivarsha162@gmail.com
Address: Vishnu Galli, Somwar Peth, Tasgaon – 416312, Maharashtra, India
Website: mygowingskin.com